FocusOne - Customer Services

Event Planner | Exhibitor | Visitors | Facilities

How to Exhibit in Chicago
FOCUS One Utilities
    On-Line Ordering
    Smart Value Pricing
    Utility Services
    Lighting Accessories
    Customer Service
    Contact FOCUS One
Guidelines and Services
Chicago as a Destination

Exhibitor - FOCUS One Utilities - Customer Service

We have a team of Service Managers especially assigned to your event. Once we receive the exhibitor list from your show organizer, the Service Managers will begin contacting you to assist with ordering your utility services. The Service Managers are visible on the show floor during the move in and through the move out of your event.

Customer Service Rep

Pre-Planning: A Service Manager may call you prior to move in for various reasons. Some examples would be: to clarify an item on your utility order, to inquire on a payment, or simply to introduce themselves as your contact person once you arrive on show site. However, should you need assistance, just contact us at focusone@mpea.com.

On-Site Assistance: FOCUS One Service Managers are ready to assist you on site. They will be located at the FOCUS One customer service desk in the exhibitor service center and on the show floor. If you have a question with or dispute with McCormick Place utility service, the laborer or his/her supervisor is not the person to resolve it. Go straight to the FOCUS One service desk. Ask a FOCUS One Service Manager to help you.

Billing Inquiries: FOCUS One Service Managers will deliver an invoice to you once the show opens. This enables you to discuss any billing issues prior to leaving our facility. If you have additional questions when you are back in the office, just contact us at focusone@mpea.com.

Visit MPEA

McCormick Place
2301 S. Lake Shore Drive
Chicago, Illinois 60616
Phone:312-791-7000
Fax:312-791-6543
TTY:312-791-6505