Exhibitor - Exhibitor and Technical Services (ETS) Department - Customer Service

We have a team of (ETS) Service Managers especially assigned to your event. Once we receive the exhibitor list from your show organizer, the Service Managers will begin contacting you to assist with ordering your telecommunication services. The Service Managers are available on the show floor during the move in and through the move out of your event.

Customer Service Rep Pre-Planning: A Service Manager may call you prior to move in for various reasons. Some examples would be: to clarify an item on your telecommunication order, to inquire on a payment, or simply to introduce themselves as your contact person. However, should you need assistance, just contact us at telecommunications@mccormickplace.com.

On-Site Assistance: Our ETS Service Managers are ready to assist you on site. They will be located at the McCormick Place Exhibitor and Technical Services Department customer service desk in the exhibitor service center and on the show floor. If you have a question or dispute with ETS service order, the laborer or his/her supervisor is not the person to resolve it. Go straight to the Exhibitor and Technical Service Desk. Ask a our ETS Service Manager to help you.

Billing Inquiries: Our ETS Service Managers will deliver a billing statement to you once the show opens. This enables you to discuss any billing issues prior to leaving our facility. If you have additional questions when you are back in the office, just contact us at telecommunications@mccormickplace.com.