Service & Guidelines
Exhibitor Bill of Rights
Exhibitor Bill of Rights
ASUV Program –
Food & Beverage
First Time Exhibitor
At McCormick Place, we offer a full array of services and amenities to ensure your attendees a satisfying and welcoming visit. We offer much more than food and internet services. From ATMs to shoeshines, we make every attempt to accommodate visitors and attendees. The following information provides a general overview of what is available.
In addition, our Guest Services Brochure will provide a reference map of service locations.
American Express OPEN® Business Lounge
American Express OPEN is dedicated to helping small businesses do more business. That's why we created the American Express OPEN® Business Lounge offering complimentary coffee, snacks, outlets and more to keep you going all show long. Exclusively for all American Express OPEN® Card Members, onsite Card applicants, Consumer, Corporate and Business Platinum Card® Members and Centurion® Card Members from American Express. Located on Level 2.5 of the Grand Concourse.
Business Owners who are not Card Members may apply for a Business Card from American Express OPEN with representatives at the Business Lounge and American Express OPEN® kiosks located throughout McCormick Place.
American Express OPEN is dedicated to helping small businesses do more business. Learn more at americanexpress.com/OPEN.
Cash machines are available in each building: South Level 2.5 in the Convenience Center; North Level 2, near McDonalds; West Level 1 near the Transportation Center and Lakeside Level 2, near the Arie Crown Theater box office. All cash machines accept American Express, VISA, Master Card, Cirrus and Plus.
Bike racks are located at Gate 3 of the South Building (on Martin Luther King Drive), at Gate 40 of the West Building (on Indiana Avenue), at Gate 38 of Lakeside Center and on the walkway beside the sky bridge connecting the South Building and Lakeside Center (East Building). Bicycle racks are provided to accommodate our visitors. McCormick Place is not responsible for bikes left unattended.
McCormick Place is proud to offer the convenience of providing the services of FedEx Office to our guests.
FedEx Office provides a worldwide network of digitally connected locations. An extensive variety of superior document services are designed to make you more productive. Services include:
• Full-service digital color and black and white copying and printing of on-site badges, fliers and other materials.
• Computer rentals and laptop docking stations.
• Document finishing services such as binding, collating, cutting, folding or stapling.
• Presentation services that include production of high-quality mounted boards, posters, banners and bound presentations.
• FedEx Express® U.S. Package Services
• FedEx Ground®
For more information about these convention services as well as to place business orders, go to www.fedex.com/us/officeprint/conventions/locations/Chicago.html
FedEx Office is located on:
Level 2.5 of the Grand Concourse in the South Building. It is open Monday Through Friday, 8:30 AM until 5:00 PM.
Satellite stores are also located on:
Level 2 in the West Building and
Level 2 in Lakeside Center.
These are open based on event activity in the facility.
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Phone Charging Stations
For your convenience, McCormick Place has installed 4 phone charging stations in our facility
The are located:
• West Building – Level 3 by the parking garage east access doors
• Lakeside Center – Level 3 next to the information desk
• North Building – Level 2 next the Shoe Shine store
• South Building – Level 1 at Gate 4 by the escalators
For your convenience, coat check service is provided for most shows and is located according to the specific event schedule.
Permanent coat checks areas are located at Gate 4 in the South Building and at the Transportation Center in the West Building.
McCormick Place provides wheelchair-accessible first aid stations in each building. They are operated and staffed by licensed medical professionals. Stations are fully-equipped and include automated external defibrillators (AEDs) to respond to life-threatening occurrences.
There are First Aid areas located in each building:
Lakeside Center - Level 1 nearby the Arie Crown Theater Dressing Room Entrance
South and North Buildings - Level 2.5 of the Grand Concourse nearby the FedEx Office
West Building - Level 1 nearby the Transportation Center
* Hours of operation and location are based on event activity in the facility.
We maintain three gift shops featuring a fine line of Chicago sports apparel and souvenirs, Illinois lottery tickets and an extensive line of sundries ranging from film or disposable cameras to post cards and over the counter medications.
The main Gift Shop is located on:
Level 2.5 of the Grand Concourse. Standard hours of operation are Monday through Friday, 8:30 AM until 5:00 PM.
Satellite shops are located on:
Level 2 of the North Building, Level 2 of the West Building and on
Level 2 of the Lakeside Center.
These shops are open based on event activity in the facility.
The Information Desks at McCormick Place are the checkpoints for information about events in the facility and available McCormick Place services in the following locations:
South Building, Level 1
West Building on Levels 1 and 3
Lakeside Center on Level 3.
Infant Nursing Area
The First Aid Office located on Level 2.5 of the Grand Concourse in the South Building and on Level 1 in the West Building is setup to provide privacy for infant nursing.
McCormick Place is pleased to offer Internet and networking services to event organizers and their exhibitors.
McCormick Place offers a complimentary basic Wi-Fi service throughout all public spaces, meeting rooms, ballrooms and designated areas on the exhibit floor. McCormick Place will also offer a variety of price points and service levels for guests with greater Wi-Fi needs.
Shoe Shine Service
A permanent service area is located on Level 2.5 in the Grand Concourse. Satellite locations are set up based on event activity and public space availability. Both drop-off and as-you-wait service is available.
Mailboxes are located near the Business Centers in the South and West Buildings.
Visitor Information Center
Information brochure displays from Choose Chicago are available in the following locations:
South Building, Level 1 at Gate 4 and on Level 2.5 near the Business Center
North Building, Level 2 near the Gift Shop
West Building, Level 1 at the Transportation Center
Lakeside Center on Level 2
Visitors with Disabilities
Wheelchairs, scooters, information booths, designated parking, TDD telephones and other services are available for visitors with disabilities. For wheelchair/electric scooter rental contact our service partner Scootaround, Inc. at 888-441-7575 or by visiting their website at www.scootaround.com/rentals/m/mccormickplace to reserve in advance. Onsite rental may be available, depending on event schedules.
24-Hour Convenience Center
Located on the 2.5 Level of the South Building and Level 2 of the West Building. These Centers provide food and drink vending machines and ATM machines
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