To claim lost property or report items to lost and found at McCormick Place, please use the following form.
If we recover your property, we will contact you within 48 hours during the standard business work week (Monday through Friday). If not, this report will be kept on file and checked against what was turned in.
McCormick Place employs an in-house division called McCormick Place Technology Services to fulfill the internet and telecommunications needs of the Event Planners and their Exhibitors. If you have any questions about jurisdictions, please contact your Account Representative.
Your Event Service Contractor hires the following trade unions. If you have any questions about jurisdictions, please contact your Account Representative.
There are 2 options available to you. First, contact the show organizer to find out who has been selected as the Official Service Contractor. This contractor is a primary source for information about planning for an exhibit in the United States. In addition to managing the logistics of the show and supervising many of the labor groups working on the event, the Official Service Contractor can also provide rental booths that can be customized to your needs.
Another option is to hire an Exhibitor Appointed Contractor (EAC). EACs offer the opportunity of managing your show experience at your direction. EACs not only can provide the labor to install and dismantle your booth and managing communication with the service suppliers to the show, some organizations can also design a booth to meet your particular needs.
Following are some of the most important tips that will help contribute to a successful event and save you money.
Whenever you have a question, we are only a call or a click away!
McCormick Place Technology Services Department
Phone: 312-791-6113
Email: Technology@mccormickplace.com
Online Ordering: technology@mccormickplace.com
Invoice Inquiries
Phone: 312-791-6113
Email: technology@mccormickplace.com
AT&T (for outside vendors)
Phone: 877-377-4153
Email: chicago.goved.dsgclt@rdsmail.ims.att.com
Service Management Team
Jennifer Eason
312-791-7123
jeason@mccormickplace.com
Pedro Larios
312-791-7159
plarios@mccormickplace.com
Gloria D. Jackson
312-791-7156
gjackson@mccormickplace.com
Joey Lynn Pinaglia
312-791-6246
jpinaglia@mccormickplace.com
Giuliano Rizzi
312-791-6211
grizzi@mccormickplace.com
Click HERE for more information on service offering.
Click HERE for more information on service offering.
Click HERE for more information on WI-FI
We provide cable access, however it is only available in the South and West Buildings. Please contact us for further information at technology@mccormickplace.com or call (312) 791-6113.
An advance order applies to the rate that you have been charged; it does NOT mean that services are installed prior to your arrival.
Upon checking in at the McCormick Place Technology Services Desk, technicians will be dispatched to install the services that you have ordered.
We urge you to submit a floor plan showing placement of services ordered. When possible, this will enable us to install your service prior to your arrival.
Please contact the Service Manager to inform us that you want to cancel your order.
• Cancellation policy:
Technology Orders:
During the show, you will receive an on-site billing statement for your technology services including installation and dismantle labor (if applicable). Before leaving the show, all billing statement must be paid in full.
Payment may be made by credit card or company check. Regardless of the method of payment, an approved credit card must be on file.
If an agent (i.e., Exhibitor Appointed Contractor or EAC) is hired to handle display and/or billing for services, the exhibitor and this agent must complete a third party authorization. Upon confirmation of a satisfactory credit rating of the agent, third party billing arrangements will be made.
All payments must be in U.S. funds drawn on a U. S. bank. Make checks payable to “McCormick Place / SMG.”
Federal Tax Identification # 36-6009091
Illinois Tax Identification # E9988509303
There are a two options available to you for placing technology orders:
Federal Tax ID Number: 36-6009091
Illinois Tax ID Number: E9988509303
A conventional order is an order in which you pay for the costs of your technology services when ordered and are billed on event site for the costs of labor, equipment and materials required for installation and removal of your booth services.
Depending on when you place your order, there are 2 rate options:
Advance Rates apply when your complete order and payment are received by us on or before our deadline date, typically 14 days prior to the first move-in day. This can save you up to 50% on your charges!
Standard Rates apply to:
The McCormick Place Technology Services Department is more than the labor team that helps you during move-in:
• Service Managers are your first point of contact. They are here to help you place your technology order, answer questions about services, and be your liaison to in-house tradesmen on planning services for specific needs. They are your “go to” contact located at the Service Desk.
• Telecom Installers are responsible for the installation, repair, and dismantle of all voice and data services, including fiber optics and internet installations. They also perform all in-booth voice and data wiring for customer-owned telecommunications equipment.
• Infrastructure Technicians are responsible for the configuration, administration and support of all wired and wireless services. They also perform in-booth customer service including customer device configuration, confirmation and verification of installed services.
McCormick Place offers the following:
• Internet Service: A full line of internet connectivity solutions that provide continuous, Dedicated access to the internet at a variety of speeds.
• Telecommunications:
• Single and multi-line service.
• Outside vendor service (POTS, ISON, and TI) is through SBC.
• Cable TV: Provided by Comcast. (Available in South and West buildings only)
The McCormick Place Technology Services Department is responsible for the delivery internet, telecommunications and cable tv services. From the time you place your order through move out our Customer Service Managers are here to serve you in a professional, efficient and user-friendly manner.
The first thing to do is to find your booth space – most every show is arranged in an aisle format. When you received your space confirmation from the organizer, a space identification number was given to you.
Once you locate your booth area, double check to see that it is the correct size that your company contracted for.
Next, proceed to the Exhibitor Service Center area. Here you will find representatives from all official service contractors and McCormick Place Technology Services Department.
Check in with all contractor representatives that you have placed orders with.
Please contact your show organizer to discuss your needs. Many organizers have specific guidelines for space use outside of the exhibit hall. If appropriate, you will then be referred to a McCormick Place representative.
The show organizer will send you an Exhibitor Manual prior to the show. The manual contains event specific information and ordering forms for suppliers selected by the show organizer to service exhibitors. Taking the time to work with these official service contractors along with the McCormick Place team of skilled workers will keep you on the path of easy move-in and move-out, leaving you the time to focus on showing your product.
If you find that you have a need that is not found in the Exhibitor Manual, it is suggested that you contact the show organizer.
Contacting your Show Organizer and the event’s General Contractor is the best way to find out information regarding move-in, show operation, and move-out as well as other activities that will occur during the event.
McCormick Place Technology Services Department Tradesmen
The communication service technicians can work around the clock to install or dismantle a show. Labor rates depend on when they perform the work:
| MONDAY-FRIDAY | SATURDAY | SUNDAY/HOLIDAY | |
| 12:00am-5:59am | DT | 12:00am-4:30pm OT for 1st Eight Consecutive Hours & DT Only After Eight Hours | DT |
| 6:00am-10:00pm | ST for 1st Eight Consecutive Hours & OT Only After Eight Hours | ||
| 10:01pm-11:59pm | OT | 4:31pm-11:59pm DT |
ST- Straight Time / OT- Overtime / DT- Double Time
If an exhibitor or EAC needs to work past 4:30 pm during setup, you must notify the McCormick Place Technology Services Department Service Desk no later than 1:30 pm that same day. If you need to schedule labor prior to 8 am for the following day, you must notify the McCormick Place Technology Department Service Desk no later than 1:30 pm the day before.
Official Service Contractor Tradesmen
Contact your Service Contractor to obtain information on straight time/overtime/double time work periods for the union services they will be providing.
